Returns & Exchanges
At FNIRSI Official Store, we stand behind the quality of our professional measurement and testing equipment. If you are not completely satisfied with your purchase, you may return your items within 30 days of delivery for a refund or exchange.
Initiate Your Request
Contact our support team with your order number and clear photos of the item and its original packaging to receive a Return Merchandise Authorization (RMA).
Prepare the Package
Securely pack the device in its original factory packaging, including all probes, charging cables, manuals, and accessories to ensure a full refund.
Ship the Item
Affix the provided shipping label or use a trackable shipping service to send the package back to our designated quality control center.
Inspection and Refund
Once our technicians verify the device's condition, we will process your refund or dispatch your replacement unit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing